All orders are processed internally at smoothmind within 1 to 2 business days (excluding weekends and public holidays) of you receiving your order confirmation email. You will receive another email notification when your order has shipped. Our hours of work are Monday to Friday between 9am and 5pm UK time.

Domestic Shipping Rates

Shipping charges for your order will be automatically calculated based on the combined weight of physical items in your basket. You will have the option to choose from Priority or Standard delivery. All prices shown exclude VAT, which be added automatically in the checkout process.

We use Royal Mail for shipping. Depending on the overall weight of physical goods in your product order, shipping charges will be based on either a Small Parcel or Medium Parcel package specification as per summary below:

Small Parcel

The Small Parcel package rates allow a maximum weight of up to 2Kg and parcel size of up to 45cm x 35cm x 16cm.

To put this into perspective based on our flagship smoothmind mug for example, a single unit will come packed in a box that weighs approximately 390 grams and measures about 13cm x 11cm x 9cm. In this example, you can order up to 5 mugs in one purchase (totalling 1,950 grams or 1.95Kg), which can all be placed in the same Small Parcel package for delivery. This is since it’s within the weight threshold and will fit 5 mug boxes in the maximum specified dimensions for this parcel size.

Shipping optionEstimated delivery timeSmall parcel price (Up to 2Kg)
Priority – Tracked 24 with SignatureOrder by 12pm for next business day delivery. Includes status notifications and requires signature on delivery. £4.33 exc. VAT
£5.19 inc. VAT
Standard – Tracked 482 – 3 business days. Includes status notifications. £2.74 exc. VAT
£3.29 inc. VAT

Medium Parcel

The Medium Parcel package rate is based on a maximum weight of up to 10Kg and parcel size up to 61cm x 46cm x 46cm.

To put this into perspective using our flagship mug example mentioned above, a Medium Parcel allowance will allow between 6 and 25 mugs to be delivered in the same package.

Shipping optionEstimated delivery timeMedium parcel price (Up to 10kg)
Priority – Tracked 24 with SignatureOrder by 12pm for next business day. Includes status notifications and signature on delivery. £7.24 exc. VAT
£8.69 inc. VAT
Standard – Tracked 482 – 3 business days. Includes status notifications. £5.41 exc. VAT
£6.49 inc. VAT

International Shipping

We will soon be offering international shipping via our online store. In the meantime, if you are interested in buying physical products for shipping outside of the United Kingdom, use our contact form to get in touch. In your enquiry, please provide details of desired shipping country and the item/s you are interested in purchasing.

Please note that for International Shipping, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Smoothmind Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

How Do I Check the Status of My Order?

After you have made a purchase, you will receive an order confirmation email that will contain a link to our customer portal, where you can view a full order summary and also download your receipt/invoice.

When your order has been processed and shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you are an active subscriber of smoothmind STARTER or smoothmind VIP, you will also be able to access a summary of your online purchases via the ‘My Dashboard’ section on smoothmind.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at admin@smoothmind.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

If you are a consumer and you bought online, you have a legal right to change your mind within 14 days about your purchase and receive a refund of what you paid for it. You have to pay the costs of return. Please review section 14 of our Terms and Conditions, which provides further details about your legal right to change your mind for goods bought online. This is subject to some conditions, as set out in paragraph 14c of our Terms and Conditions.

In the event that your order arrives damaged in any way, please email us as soon as possible at admin@smoothmind.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at admin@smoothmind.com.